Terms and Conditions

UTOMAI is a brand of Syncronika Srl, Bastioni di Porta Nuova 21, 20121 Milan, VAT IT01802650380. Offers are intended for businesses and professionals. The website describes services and accepts nonbinding enquiries: submitting the form does not conclude a contract or activate payments. The accepted proposal and signed contract define commercial and operational terms and prevail over general website descriptions. Technical schedules, SLAs and the DPA govern their respective subjects.

Cloud AI provides the platform on dedicated servers in Italy without a workstation at the customer site, with infrastructure active 24/7. This does not mean 24/7 human support or guaranteed application availability. Private AI On-prem provides a dedicated machine at the agreed site, local processing and contractually defined management. Models, context, simultaneous users, performance, backups, remote access and integrations require technical confirmation before ordering.

The fee includes the specified infrastructure, a UTOMAI platform use licence and management with updates, monitoring, backups and support within the agreed scope. There is no mandatory software surcharge. ERP/CRM integrations, custom workflows and agents, larger GPUs, high availability, migrations and extraordinary work are separately quoted where outside the proposal. On-prem installation includes the visit specified in the quotation; special travel, additional visits and electrical or network changes require specific agreement.

Delivery and activation dates are set in the proposal following checks on the site and available resources. Service months run from testing and acceptance under the contract; payment before delivery does not by itself start the service term. The customer provides required power, network, space, access and contacts. Acceptance criteria, remedies for failed acceptance and handling of delays must be specified in the contract.

The customer retains rights to its data and content. The UTOMAI platform, preexisting components and methods remain with their respective owners and are licensed within contractual limits. Custom development does not automatically transfer code ownership: licensing, any assignment, source delivery and reuse are defined in the proposal. Third-party models and software follow their own licences. AI can produce inaccurate results: customers must review outputs before relevant decisions or processes.

Syncronika acts with professional care. Support hours, channels, response times, availability, RPO/RTO and remedies are those expressly agreed, without general ROI guarantees. Any liability limits must be defined in the contract subject to mandatory law; liability for wilful misconduct or gross negligence is not excluded. Third-party dependencies and remedies must be described in the proposal. Both parties protect confidential information received during the relationship.

The contract defines renewal, notice, withdrawal, termination, any refunds of unearned prepaid fees, and data export and deletion. Prepayment does not add months to the initial term and is not a security deposit. Ownership, return, buyout and end-of-term handling of the machine must be expressly agreed; no transfer of ownership or penalty is automatic.

Personal data processed on behalf of a customer requires a GDPR Article 28 DPA covering instructions, measures, subprocessors, access, return and deletion. Website notices do not replace that agreement. Privacy contact: [email protected]. Italian law applies; jurisdiction is defined in the contract subject to mandatory jurisdiction rules.