Questions, answered plainly.

The selected deployment determines where models process requests. Storage, model execution, backup, operational access and any external provider routes are specified for the chosen configuration.

UTOMAI private AI is configured on dedicated cloud servers in Italy, with European locations assessable on request. The proposal confirms resources and actual storage, model execution, backup and operating-access locations. External model providers are optional, with separate terms and data flows.

Failover policies are defined around approved alternative endpoints and the agreed data boundary. A fallback must respect permitted providers and geography. Availability, recovery arrangements and SLA are confirmed for the selected configuration; failover is not a guarantee of uninterrupted operation.

UTOMAI, a Syncronika brand, is an enterprise AI workspace available on dedicated cloud or on-premise infrastructure. It brings together a shared workspace, company knowledge and configurable agents, with configuration and agreed management by Syncronika. Custom workflows and integrations are additional services.

Start with your team, knowledge sources and data-control needs. We assess dedicated cloud or on-premise and confirm the platform configuration. A focused pilot is optional when a requirement needs validation. See How we work.

No replacement is required to start with the AI workspace. Connections to ERP, CRM and other systems are optional extensions, assessed and quoted separately.

The core offer combines private AI infrastructure and software: workspace, model access, company knowledge, agents and permissions. Custom workflows, ERP/CRM integrations and bespoke agent development can be added through a separate proposal.

UTOMAI is a Syncronika brand. Syncronika handles installation, configuration and the agreed management services. Features, models and compatibility are validated for the selected deployment.

The proposal and contract define any software updates, infrastructure monitoring, technical assistance, maintenance and service levels for the selected deployment. Work outside that agreed scope is assessed separately.

Costs and commercial terms are defined in a written proposal after assessing deployment, models, capacity and support. Private AI On-prem is in pre-launch; availability and compatibility are confirmed before acceptance. The proposal must also specify the initial term, hardware ownership or return, any buyout, renewal and services after the term.

Both dedicated cloud and on-premise use a private environment with agreed model execution, storage, access and management. We assess external integrations, telemetry, backups and remote support separately. A dedicated deployment does not by itself guarantee complete isolation or compliance.

Control over data locations, models and access, with declared responsibilities and external dependencies. Local inference can avoid sending inputs to external LLM providers for that processing; external backups, remote access and integrations depend on the configuration. This does not mean total isolation or automatic compliance.

Enabled users and simultaneous AI requests are sized separately. Model, context, concurrency and performance are defined after technical validation. The website does not guarantee a number of concurrent requests or unlimited capacity.

The proposal will specify the software, features and models planned for the configuration after availability and compatibility checks. Custom integrations and workflows are not automatically included.

Fully local functions can operate without mandatory cloud dependencies when all required components are configured and validated locally. External backups, remote access and cloud connectors may require connectivity and agreed data flows.

Before acceptance, the proposal must state whether the machine remains the provider’s property or transfers to the customer, whether return or buyout is available, and the options for renewal, replacement and service after the term. A recurring fee alone does not imply transfer of ownership.